PRIVACY POLICY

This Privacy Policy describes the data collection, use, sharing, and protection practices of Gentle Pest Control LLC ("BugMD," "we," "our," "us") and applies to www.bugmd.com, including any subdomains, affiliated websites, and mobile applications (collectively, the "Site"), and any content, products, or services made available through the Site ("Services").

We use the words "you" and "your" to refer to you, the reader, and other visitors to our Site and users of our Services who are over the age of 18. This age requirement is discussed in more detail later in this Privacy Policy.

By visiting the Site and using the Services, you agree to the terms of this Privacy Policy, which may be updated from time to time. Updates take effect upon posting. We recommend checking this page regularly, as it is your responsibility to stay informed about changes.

This Privacy Policy is part of our Terms of Use & Conditions of Sale, which govern your use of the Site. This Site is intended for users located in the United States of America, and this Privacy Policy is governed by U.S. law.

Contents

• THE INFORMATION WE COLLECT
• HOW WE USE YOUR INFORMATION
• DATA ANALYTICS AND ADVERTISING
• HOW WE SHARE YOUR INFORMATION
• THIRD-PARTY LINKS AND CONTENT
• DATA SECURITY
• SUBMITTING INFORMATION FROM OUTSIDE THE UNITED STATES
• DATA PRIVACY AND PROTECTION LAWS: THE CCPA AND GDPR
• CHILDREN'S PRIVACY
• CHANGES TO THIS PRIVACY STATEMENT
• CONTACT US

THE INFORMATION WE COLLECT

1. Information You Voluntarily Provide to Us

BugMD's Site, products, and services are intended for adults only. By using the Site and agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction and have the legal capacity to enter into a binding agreement.

We collect information from you when you:

• Register for an account and manage your profile
• Submit questions, communications, or feedback via email or online forms
• Participate in surveys and research
• Request customer support or technical assistance (via chat, message, or SMS)

Types of information we collect directly from you include:

• Name, mailing address, telephone number, and email address
• Billing information (e.g., credit/debit card, bank account, routing numbers via our payment processors)
• Log-in credentials
• Information about your transactions with BugMD
• Customer service and maintenance interactions
• User-generated content (e.g., comments in public forums)
• Any other information you provide while using our Services

2. Information We Collect Through Automated Means

We and our service providers use a variety of technologies to automatically collect data about how you interact with our Services and what devices you use.

Visitor Data: Information such as domain names, browser types, operating systems, plug-ins, cookie preferences, search keywords, pages visited, time spent, and search terms used.

Location Information: General location data (e.g., IP address, city/state/postal code) to customize content and ensure accurate tax and regional information.

Cookies: Cookies are small data files stored by your browser. They help us understand what features you use most and customize content based on your preferences. You may control cookies in your browser settings.

Cookies and Online Tracking Technologies

We may use cookies to:

• Keep track of the number of return visits to this Site
• Accumulate and report aggregate, statistical information on Site usage
• Deliver specific content to you based on your interests or past viewing history
• Save your password for ease of access to the Site

You can disable cookies, although the Site may not function properly for you. Your browser preferences can be modified to accept or reject all cookies, or request a notification when a cookie is set. You may read more about cookies at https://bugmd.com/products/bugmd-essential-pest-concentrate. In order to use all of the features and functionality of BugMD's Site, you need to accept cookies.

Web Beacons

A web beacon, sometimes called a tracking pixel, is a programming code that can be used to display an image on a web page, but can also transfer your unique user ID to a database and associate you with previously acquired information. Web beacons help Gentle Pest Control and third-party service providers track the websites you visit and your online behavior for marketing purposes.

We also use web beacons in emails sent to individuals in our database to monitor engagement.

Other Online Tools

Gentle Pest Control may also use web server logs and SDKs. A web server log is a file that stores information about website activity. An SDK (Software Development Kit) is embedded code that allows third parties to collect data on how users interact with our Services.

As we continue to develop the Site and our Services, we may implement additional tracking methods to better understand our community.

Information We Collect from Social Media and Content Platforms

Gentle Pest Control maintains a presence on social media platforms. When you "like" or "follow" us on platforms like Facebook, Instagram, or Twitter, we may collect your name, email address, and any relevant comments or content you post.

If you sign up for promotions via social media, we collect the information you provide. We also collect your name and email address when you comment on our blogs or post content to them.

How We Use Your Information

General Use

Gentle Pest Control uses your information to operate and manage its Services. This includes:

• Verifying and administering your account
• Processing payments and fulfilling orders
• Communicating with you about your account and inquiries
• Delivering Services in the most effective manner for your device
• Allowing you to participate in interactive features
• Ensuring our Services are safe and secure

Improving BugMD's Services

We use research to improve our Services and better understand our community. If research results are published, they will be de-identified and aggregated to protect user identity.

Promotional Communications

We may contact you by email, mail, phone, or text message about surveys, promotions, events, products, and services from us or our partners. By creating an account and using the Site, you give express permission for Gentle Pest Control and its agents to contact you via various channels, including robodialers and automated systems.

You are responsible for any charges from your mobile service provider. To opt out of texts, reply with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. To unsubscribe from promotional emails, click the unsubscribe link in any email.

Marketing/Performance Analysis & Data Analytics

We use your data to better understand your interests and improve our Services. This includes analyzing usage data, measuring the effectiveness of advertising, and delivering personalized content.

Combined Information

We may combine information from the Services with other sources, both online and offline, and use this information in line with this Privacy Policy.

Aggregate/De-Identified Data

We may de-identify or aggregate collected data so it cannot be linked to you or your device. This data may be used for any purpose, including marketing and research, and shared with third parties such as advertisers, partners, and sponsors.

Data Analytics and Advertising

1. Data Analytics

We may use third-party web analytics services (such as Google Analytics, including Google Signals, Google User-ID, and other features, as well as MixPanel) on our Services to collect and analyze usage information through cookies and similar tools. These services assist with auditing, research, reporting, fraud prevention, and identifying unique users across devices for a more personalized experience.

If you have a Google account with personalized advertising enabled, Google Signals may provide us with analytics and engagement data across your devices. To prevent this, install the Google Analytics Opt-out Browser Add-on. To opt out of Google Signals, open your device's "Settings" app, tap "Google," then "Ads," and enable "Opt out of Ads Personalization."

Emails we send may include clear GIFs that collect data on whether you open messages or click links, helping us evaluate communication and marketing effectiveness.

2. Online Advertising

Our Services may use third-party advertising technologies (e.g., Facebook, Google AdWords, Criteo) that leverage cookies and similar tools to show relevant ads based on your behavior, preferences, or demographics across websites and applications.

We may share de-identified customer information (like email addresses) with service providers who match this info to cookies or IDs to deliver targeted ads.

We do not control the use of cookies or tracking by third-party ad networks. To manage cookie preferences or opt out of tailored ads, visit:

• Network Advertising Initiative Consumer Opt-Out
• Digital Advertising Alliance Consumer Opt-Out
• Your Online Choices

For Criteo's privacy practices and opt-out options, see their Privacy Policy. To opt out or customize Google Display Network ads, visit the Google Ads Settings page.

Note: Opting out will not eliminate all ads, but they will no longer be tailored based on your online activity.

3. Mobile Advertising

Our mobile apps may display personalized in-app ads using third-party ad services. Mobile OS providers (iOS, Android, Windows) offer instructions to limit these ads. Refer to your device's settings or the platform's support documentation to opt out of personalized in-app ads.

4. Email Marketing

By submitting your email on our Site, you agree to receive marketing emails from BugMD, its affiliates, and third parties. To stop receiving these, click "Unsubscribe" at the bottom of any email.

Unsubscribing may take up to 10 business days. You may still receive transactional emails (e.g., order confirmations). For concerns, contact us at ian@gentlepestcontrol.com.

5. Notice Concerning Do Not Track

"Do Not Track" (DNT) is a browser feature to limit tracking. While we provide various opt-out options listed above, we currently do not recognize or respond to DNT signals.

To learn more about DNT, visit All About Do Not Track.

How We Share Your Information

Affiliates & Related Business Entities

We may share the information we collect with our affiliates or related business entities to deliver products or services, ensure a consistent level of service, and improve our offerings and customer experience.

Service Providers and Third-Party Vendors

We may share your information with third-party vendors who perform services on our behalf, including billing, marketing, analytics, fulfillment, fraud prevention, and legal services.

Legal Compliance

By using our Services, you acknowledge and agree we may access, retain, and disclose information as necessary to comply with legal obligations, enforce our Terms or Privacy Policy, or protect BugMD’s rights.

Business Transfers

In the event of a business transaction (merger, acquisition, etc.), your data may be among the transferred assets.

Public Forums

Features on our Services may allow you to share content publicly. Information submitted through these channels is not confidential and may be used in testimonials or marketing. It may also appear on third-party websites and search engines.

Aggregate/De-Identified Information

We reserve the right to create and share de-identified or aggregated data derived from your personal information at our discretion.

Third-Party Links and Content

The Site and our emails may contain links to third-party websites. Gentle Pest Control is not responsible for their privacy practices, content, or services. These links are provided for convenience only and do not constitute an endorsement.

Data Security

We implement reasonable security measures in accordance with industry standards to protect your data. However, no online or offline data transmission can be guaranteed 100% secure.

Cookies and related technologies may associate your visits to our site with your personal info (like your email or address). You may opt out of such advertising at: https://bugmd.com/products/bugmd-essential-pest-concentrate.

Submitting Information from Outside the United States

Gentle Pest Control operates from the U.S. and processes data within the U.S. or other countries where we or our vendors are located. Our Privacy Policy follows U.S. laws, and by using our Services, you agree to the application of U.S. laws to your data, regardless of your location.

Data Privacy and Protection Laws: The CCPA and GDPR

We have reviewed our operations under the GDPR and CCPA. At this time, we do not believe we are subject to the GDPR, as we do not target or collect data from individuals in the EEA, UK, or Switzerland.

For any questions regarding GDPR, CCPA, or other laws, please contact us using the information below.

Children’s Privacy

Our Services are not intended for children under 18, and we do not knowingly collect data from anyone under 13. If such information is discovered, it will be deleted immediately. Parents are encouraged to speak with children about online privacy risks.

Changes to This Privacy Statement

We may update this Privacy Policy periodically. Please review this page regularly. The effective date will be noted at the beginning of the policy, and if needed, a summary of changes will be provided.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Gentle Pest Control Agency
Email: ian@gentlepestcontrol.com